Technical Support Specialist

What You’ll Do:

• Serves as primary support for computer users by answering, evaluating, and prioritizing requests for assistance from employees experiencing problems with hardware, software, networking, telephone and other computer-related technologies. Uses the help desk ticketing system to document problems or requests, troubleshooting steps taken and problem resolutions.
• Ensures proper operation of and access to print services, file services, instant messaging, email, Internet access and other services, systems or networks required by Credit Union employees.
• Installs various hardware products, including desktops, laptops, printers and scanners. Repairs as necessary and works closely with service vendors to ensure continuity of service. Maintains proper documentation on hardware installation, service and repairs.
• Installs software products, updates and patches on computers and servers. Maintains proper documentation on software licensing, installation, troubleshooting and updates.
• Performs routine network maintenance tasks, including server and computer backups, security patches and hardware and software maintenance to maintain the integrity and security of the Credit Union’s technology infrastructure.
• Manages the deployment of the Credit Union’s mobile phones and tablets.
• Uses the inventory record keeping system for computer equipment, peripherals, mobile devices, software and consumables.
• Creates and appropriate network and system documentation and procedures.
• Administers the phone systems.
• Keeps abreast of hardware, software and security developments. Recommends new technologies that enhance the efficiency and security of the network infrastructure.

Essential Job Functions:

• Sitting for extended periods of time.
• Occasional mobility around mostly carpeted offices.
• Occasional lifting, carrying, pushing and pulling of items weighing up to 50 pounds.
• Frequent keystroke and mouse/trackball activity.
• Hearing and sight demands.
• Must hold a valid driver’s license.
• Occasional reaching up to two feet overhead.
• Occasional business travel including extended stay.
• Constant verbal communication.

What You’ll Bring:

• Associate degree in computer science or equivalent experience.
• Experience and knowledge of Microsoft Windows 10 and 11.
• Experience and knowledge using Microsoft Office 2016 and newer programs, including Outlook, Word and Excel.
• Experience with Ivanti Neurons for DEX, or equivalent experience with programs that involve patching and asset inventory.
• Experience with Crowdstrike or equivalent Endpoint/Anti-Virus reporting software.
• General knowledge of network security issues including firewalls, anti-virus systems, backup systems and authentication systems

What We Offer

We may be a smaller credit union, but we offer big-time balance, flexibility, and fulfillment:

• PTO and holidays
• Comprehensive health benefits (medical, dental, vision, chiropractic, massage, and alternative care)
• Professional-casual dress code
• Up to $3,000 per year towards continuing education.
• 401(k), plus additional service-based bonuses